How to Order
Telephone Orders
Mail Orders
International Orders
Returns Policy
Availability
Pricing Policy
HOW TO ORDER: Orders may be placed on our web site 24 hours a day 7 days a week using your mastercard or visa credit/debit card. You do not have to register as a store user to order. We value your privacy so all your address and credit/debit card information is protected via Secure Sockets Layer encryption and will not be redistributed - and our real-time credit processing system will never store your credit data after your purchase is completed. Please click the Thawte link below to find out more about our secure web site.
Shipping costs are figured by our web site on step "2 of 3" of the checkout process before you have to checkout or enter any credit/debit card information.
Should you have any questions or concerns about how to use our store, please
call us:
toll free: 800-541-1839
Local/International: (573) 875-2208
Fax: (573) 875-8099
or send us an email at info@armygear.net.
Telephone orders and inquiries may be made by calling
us Toll Free: 800-541-1839 during normal business hours Monday -Friday 10:00
AM to 8:00 PM (CST/CDT). Fax orders to 573-875-8099. International phone orders can be made by calling 573-875-2208.
Mail orders may be sent to:
Armygear.net
107 E. Walnut St.
Columbia, MO, 65203
Mail order customers please put all of the items that you wish to purchase in your web store shopping cart then print out "step 3 of 3" in the checkout procedure and mail this page along with the size and color of the item(s) that you wish to purchase and your personal check, cashier's check, or money order with a day time phone number and or email address to: Armygear.net, 107 E Walnut St, Columbia MO 65203.
Please allow additional processing time for personal checks as they must clear
your bank prior to our shipping your order. For fastest service, always pay
via cashier's check or money order made out to "Armygear.net".
ORDERS ARE SHIPPED WITHIN 3 - 5 BUSINESS DAYS: Except for weekends, holidays, and if the order is not expedited your order will be shipped within 3 - 5 business days of receipt.
INTERNATIONAL ORDERS: Armygear.net is no longer accepting international orders on our web store.
RETURNS: If you are dissatisfied with any item
you have ordered, you may return the item(s), along with a copy of your invoice
for a refund or an exchange, to: Armygear.net, 107 E Walnut St, Columbia MO 65203 within 30 days of original purchase (the
return must be accompanied by a packing slip and be in unmarked, unused (unless the item purchased was used), and
salable condition to receive full refund or credit). We will credit either the
credit/debit card used for purchase, or send you a check, according to the method
you used to pay for your order (original shipping and handling charge not included
in refund). Return shipping costs are the responsibility of the customer unless the mistake was ours. Please be sure to get a tracking number from UPS, Fed Ex, USPS, or any other shipper you choose to use as we are not responsible for lost packages.
RETURNS POLICY: Mail your return goods to the above address and include
the following information:
- Copy of original invoice
- Credit/Debit Card Number and Credit/Debit Card Type (VISA, MasterCharge,
etc.)
- Name as Shown on Credit/Debit Card
- Credit/Debit Card Expiration Date
- Your Return Postal Address
- Your Phone Number, email address and best time to contact you if there are any questions.
- Whether you prefer a credit on your charge card/debit card or an exchange,
(different
size, color, etc.)
Items which are NOT returnable:
- Chemical Suits
- Safety Matches
- Potable Aqua
- Lightsticks
- Gas Masks
- Gas Mask Filters
- Canteens
- MRE's (Meals Ready to Eat)
- Hunting Suit - Scent Locking
- Pepper Spray
- Water Jug
AVAILABILITY:
We try to stock all items we advertise - unfortunately, sometimes we find that
we are out of a specific item. If you have ordered an item that is "out
of stock" we will notify you by email and let you know what your options
are. (Prices and availability are subject to change.)
PRICING POLICY:
These prices are good for our online store ONLY! These prices are NOT
valid at our retail stores.
